Shipping and Returns

We’re an Australian family-owned brand, and we know how important it is to get things right for your family. Here’s everything you need to know — clear, simple, and fair.

Shipping 

Fast, reliable delivery across Australia

  • Dispatch time: We do our best to process orders within 1–2 business days. This does not include weekends or public holidays.
  • Delivery time: All items are shipped directly from our warehouse right here in Victoria. Delivery time will depend on your location and be guided by Auspost. Please select express post at checkout if faster than standard delivery is needed.
  • Tracking: Provided with every order so you can follow it the whole way.

We work hard to get your Peeksy to you as quickly as possible — because we know you don’t want to wait when it comes to your little one.

Wrong Address

  • Please ensure address is correct at the time of purchase. We do not take reponsibility for incorrect address details being entered.

  • We understand mistakes happen- we're all human! So if this does unfortunately happen, please reach out ASAP and if we are able to help, we will.

Returns & Change of Mind

We understand sometimes things don’t work out.

  • 30-day return window from delivery
  • Item must be unused, in original, unopened packaging, and in resellable condition
  • Return shipping is the responsibility of the customer
  • Original shipping fees are non-refundable

To start a return, just reach out — we’ll make the process simple.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible 

We will assess the issue and, in line with Australian Consumer Law (ACL), provide an appropriate remedy, which may include:

  • Repair
  • Replacement
  • Refund

We may request photos or videos to help assess the issue.

  • Peeksy does not take responsibility for items that have been misused or damaged by the consumer

1-Year Warranty

All Peeksy products come with a 1-year warranty from the date of purchase.

This warranty covers manufacturing faults and defects under normal use.

What’s not covered:

  • Damage caused by misuse, improper installation, or accidents
  • Normal wear and tear
  • Unauthorised modifications or repairs

Our Promise

We built Peeksy for families like ours — and we stand behind it.

If you ever have an issue, question, or concern, we’re here to help — quickly, fairly and with your family in mind 💛

Shipping & Returns

We’re an Australian family-owned brand, and we know how important it is to get things right for your family. Here’s everything you need to know — clear, simple, and fair.

Shipping 

Fast, reliable delivery across Australia

  • Dispatch time: Orders are typically processed within 1–2 business days. This does not include weekends or public holidays.
  • Delivery time: All items are shipped directly from our warehouse right here in Victoria. Delivery time will depend on your location and be guided by Auspost. Please select express post at checkout if faster than standard delivery is needed.
  • Tracking: Provided with every order so you can follow it the whole way.

We work hard to get your Peekaroo to you as quickly as possible — because we know you don’t want to wait when it comes to your little one.

Returns & Change of Mind

We understand sometimes things don’t work out.

  • 30-day return window from delivery
  • Item must be unused, in original packaging, and in resellable condition
  • Return shipping is the responsibility of the customer

To start a return, just reach out — we’ll make the process simple.

Faulty or Damaged Items

If something isn’t right, we’ll make it right.

  • If your item arrives faulty, damaged, or not as described, please contact us as soon as possible 
  • Peekaroo does not take responsibility for items that have been misused or damaged by the consumer

Wrong Address

  • Please ensure address is correct at the time of purchase. We do not take reponsibility for incorrect address details being entered.
  • We understand mistakes happen- we're all human! So if this does unfortunately happen, please reach out ASAP and if we are able to help, we will.

Our Promise

We built Peekaroo for families like ours — and we stand behind it.

If you ever have an issue, question, or concern, we’re here to help — quickly, fairly and with your family in mind 💛