Terms and Conditions

Warranty, Returns & Australian Consumer Law

Last updated: 12/07/2026

Welcome to Peeksy.

These Warranty, Returns & Terms of Use ("Terms") apply to all purchases made through Peeksy Pty Ltd ("Peeksy", "we", "our" or "us") and to the use of our products and website.

By purchasing or using a Peeksy product, you acknowledge that you have read and understood these Terms.

1. About Peeksy

Peeksy Pty Ltd is an Australian-owned business that designs and sells baby car camera systems and related accessories.

Our products are designed to provide parents and caregivers with a clearer view of children travelling in the rear seats of a vehicle. They are intended as an assistive product only and do not replace attentive driving, parental supervision or safe childcare practices.

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation.

Where permitted by law, any voluntary warranty provided by Peeksy operates in addition to your rights under Australian Consumer Law.

3. Peeksy Warranty

Peeksy products are covered by a 12-month manufacturer's warranty from the date of the original retail purchase.

This warranty covers defects in materials or workmanship that occur during normal intended use of the product.

If a manufacturing fault is confirmed during the warranty period, Peeksy may, at its discretion and where permitted by law:

repair the product;
replace the product with the same or an equivalent model; or
provide another remedy consistent with your rights under Australian Consumer Law.

To make a warranty claim, you may be asked to provide:

proof of purchase;
your order number;
photographs or video demonstrating the issue; and
any additional information reasonably required to assess the claim.

Where reasonably required, we may request that the product be returned for inspection before approving a warranty claim.

If inspection confirms a manufacturing defect covered by this warranty, Peeksy will arrange an appropriate remedy.

4. Warranty Does Not Cover

This voluntary warranty does not apply to damage or faults resulting from circumstances outside normal intended use.

Examples include, but are not limited to:

incorrect installation;
failure to follow installation or operating instructions;
misuse, neglect or abuse of the product;
use of an incorrect or incompatible power supply or power source;
modification, alteration or repair by anyone not authorised by Peeksy;
accidental damage;
impact damage, dropping or crushing the product;
water, liquid or moisture damage;
damage caused by fire, flood, natural disaster or other external events;
use outside the intended purpose of the product;
cosmetic damage such as scratches, scuffs, dents or marks that do not affect normal operation;
normal wear and tear through regular use.

Consumable items, accessories or replacement parts may carry different warranty periods where specified.

This warranty applies only to the original purchaser unless otherwise required by Australian law.

5. Returns

Faulty Products

If you believe your product is faulty, please contact Peeksy as soon as reasonably possible after the issue is discovered.

We may ask you to complete some basic troubleshooting steps before determining whether the product needs to be returned.

Where a product is found to be faulty, your rights and remedies will be provided in accordance with Australian Consumer Law.

Change of Mind

Peeksy does not offer refunds, exchanges or store credit where you:

change your mind;
order the incorrect product;
no longer require the product;
purchase the product by mistake; or
decide not to use the product after delivery.

This policy does not affect your rights under Australian Consumer Law where a product is faulty, unsafe or does not meet the consumer guarantees.

Incorrect Shipping Details

Customers are responsible for ensuring that delivery information provided at checkout is complete and accurate.

If an incorrect delivery address is supplied, additional shipping charges may apply where an order needs to be redirected or resent.

Peeksy is not responsible for delays or non-delivery resulting from inaccurate shipping information provided by the customer.

Damaged Parcels

If your order arrives visibly damaged, we recommend:

taking photographs of the parcel before opening it;
photographing any damage to the contents; and
contacting us as soon as reasonably possible.

This helps us investigate the issue with the shipping carrier and resolve your claim more efficiently.

Lost Shipments

If your parcel appears to be delayed or lost in transit, please contact us.

We will work with the shipping carrier to investigate the delivery and determine the appropriate next steps.

6. How to Make a Warranty or Return Request

Please contact our customer support team before returning any product.

To help us assess your request quickly, please include:

your full name;
order number or proof of purchase;
a description of the issue;
photographs or video where applicable; and
your preferred contact details.

Products should not be returned without prior authorisation unless required under Australian Consumer Law.

Return instructions will be provided where necessary.

7. Replacement Products

Where Peeksy provides a replacement product under warranty, the replacement product will be covered for the remainder of the original warranty period or any additional period required under Australian Consumer Law.

Replacement products may be new or refurbished to an equivalent standard, where permitted by law.

8. Contact Us

For warranty enquiries, returns or product support, please contact:

Peeksy Pty Ltd

Email: info@peeksy.com.a

We aim to respond to customer enquiries as quickly as reasonably possible.

9. Product Use & Important Safety Information

Peeksy products are designed to assist parents and caregivers by providing a live video view of children travelling in the rear seats of a vehicle.

Our products are intended to provide additional visibility only. They do not replace safe driving practices, attentive parenting or appropriate supervision.

By using a Peeksy product, you acknowledge and agree that you remain solely responsible for:

the health, safety and wellbeing of every child in your care;
ensuring the product is correctly installed before each journey;
operating your vehicle safely at all times;
complying with all applicable road laws and regulations.

10. Safe Driving Responsibilities

The driver of the vehicle remains responsible for the safe operation of the vehicle at all times.

Peeksy products are designed to be viewed with brief glances only, similar to checking a rear-view mirror or vehicle instrument display.

You agree that you will:

install and adjust the product before driving whenever possible;
only make adjustments when the vehicle is safely parked;
keep your primary attention on driving conditions;
comply with all Australian road rules and traffic laws;
exercise appropriate judgement regarding when it is safe to briefly view the display.

Never attempt to install, reposition, troubleshoot or repair any part of the system while driving.

If the product requires adjustment during a journey, safely pull over before making any changes.

11. Supervision of Children

Peeksy products are assistive devices only.

They are not intended to replace:

adult supervision;
parental judgement;
appropriate child restraints;
routine safety checks;
common sense or responsible caregiving.

A live camera image cannot replace direct supervision of a child.

Parents and caregivers remain solely responsible for monitoring and responding to the needs of their child.

12. Product Limitations

While Peeksy is designed to provide a clear, reliable image under a wide range of driving conditions, no camera system can guarantee uninterrupted operation in every circumstance.

Image quality or performance may be affected by factors including:

lighting conditions;
direct sunlight or reflections;
dirt, dust or debris on the camera lens;
vehicle layout;
installation position;
electrical issues within the vehicle;
accidental damage;
environmental conditions outside normal operating parameters.

Temporary interruptions, reduced visibility or image degradation do not necessarily indicate a manufacturing fault.

Users should always confirm that the product is operating correctly before commencing a journey.

13. Medical Disclaimer

Peeksy products provide a visual aid only.

They are not medical devices and are not designed to:

monitor breathing;
detect medical emergencies;
identify choking;
monitor temperature;
detect movement;
identify illness;
provide emergency alerts;
provide health advice.

Parents and caregivers remain responsible for assessing the wellbeing of their child and seeking appropriate medical assistance where required.

14. Correct Installation

Customers are responsible for ensuring that Peeksy products are installed correctly and securely.

Installation should always be completed in accordance with the supplied instructions and any installation videos provided by Peeksy.

Improper installation may reduce product performance or create safety risks.

Before every journey, users should ensure:

all components are securely mounted;
wiring is safely routed and does not interfere with vehicle controls;
the driver's visibility is not obstructed;
the display is securely attached;
cameras are correctly positioned.

Peeksy is not responsible for damage or loss resulting from incorrect installation.

15. Proper Use

Our products are intended only for their designed purpose.

You agree not to:

use the product in a manner contrary to supplied instructions;
modify or alter any component;
attempt repairs unless authorised by Peeksy;
remove safety features;
use incompatible accessories or power supplies;
use the product in a manner likely to cause damage or injury;
use the product for unlawful purposes.

Unauthorised modifications may void your voluntary manufacturer's warranty to the extent permitted by law.

16. Product Care

To help maintain safe operation and maximise product life, users should:

keep camera lenses clean;
avoid exposing components to excessive moisture;
avoid prolonged exposure to extreme temperatures where practical;
inspect cables periodically for signs of damage;
discontinue use if components appear damaged until inspected or replaced.

Reasonable care of the product forms part of normal use.

17. Software, Firmware & Product Updates

Where applicable, Peeksy may provide updated instructions, firmware, product improvements or compatibility information.

Customers are responsible for following any updated instructions supplied with the product.

Peeksy does not guarantee that future accessories or products will remain compatible with earlier product versions unless expressly stated.

18. Misuse

To the fullest extent permitted by law, Peeksy accepts no responsibility for damage or loss arising from misuse of its products.

Misuse includes, but is not limited to:

using the product contrary to supplied instructions;
incorrect installation;
unauthorised modifications;
use of incompatible accessories;
deliberate damage;
negligent handling;
commercial or industrial use where the product is intended for consumer use.

19. Limitation of Liability

To the maximum extent permitted by law, Peeksy excludes liability for any indirect, incidental, special or consequential loss arising from the purchase or use of its products.

This includes, but is not limited to:

loss of income;
loss of profits;
loss of opportunity;
business interruption;
loss of data;
inconvenience;
costs associated with replacement vehicles or transport.

Nothing in these Terms excludes liability that cannot legally be excluded under Australian Consumer Law.

20. Responsibility for Child Safety

You acknowledge that:

Peeksy products do not guarantee the safety of any child;
no camera system can eliminate risks associated with vehicle travel;
safe driving and appropriate supervision remain the responsibility of the driver and caregiver;
decisions regarding the care of a child remain entirely with the parent or caregiver.

Peeksy products should always be used as an assistive aid and never as a substitute for attentive supervision or responsible driving.

21. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Peeksy Pty Ltd, its directors, employees and representatives from any claims, losses, liabilities, damages or expenses arising from:

your misuse of a Peeksy product;
your breach of these Terms;
your negligent or unlawful conduct;
modifications made to the product without authorisation;
installation contrary to supplied instructions.

This clause does not apply where the loss results from our negligence or where liability cannot legally be excluded under Australian Consumer Law.

22. Orders & Acceptance

All orders placed through the Peeksy website are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This confirmation does not constitute acceptance of your order.

Peeksy reserves the right to refuse, cancel or limit any order where reasonably necessary, including where:

a product is unavailable;
pricing or product information contains an obvious error;
fraudulent or suspicious activity is suspected;
payment cannot be authorised or verified;
we are unable to fulfil the order for reasons beyond our reasonable control.

If your order is cancelled after payment has been received, any amount paid will be refunded using the original payment method.

23. Pricing

Unless otherwise stated, all prices displayed on our website are in Australian Dollars (AUD).

Prices include Goods and Services Tax (GST) where applicable.

Prices, promotions and product availability may change without notice.

While we make every effort to ensure pricing is accurate, occasional errors may occur. If a pricing error is identified after an order is placed, we will contact you before processing the order.

24. Payment

Payment must be received in full before your order is dispatched unless otherwise agreed.

We accept payment methods displayed at checkout.

Payments are processed securely through third-party payment providers. Peeksy does not store complete credit or debit card details.

25. Shipping

Shipping timeframes provided on our website are estimates only.

Delivery times may vary due to factors outside our control, including:

courier delays;
weather events;
public holidays;
regional delivery locations;
peak shipping periods.

Risk in the goods passes to you upon delivery to the address supplied with your order.

Ownership of the goods remains with Peeksy until full payment has been received.

26. Pre-Orders

From time to time, Peeksy may offer products for pre-order.

Estimated dispatch dates are provided in good faith but are estimates only and may change due to manufacturing, freight, customs clearance or other circumstances beyond our reasonable control.

If a significant delay occurs, we will endeavour to notify affected customers.

Where permitted by law, pre-order dates do not form a guarantee of delivery by a particular date.

27. Promotional Offers & Discount Codes

Promotional offers, discount codes and introductory offers are subject to any conditions stated at the time they are issued.

Unless otherwise specified:

only one promotional code may be used per order;
promotional codes cannot be redeemed for cash;
promotional codes cannot be applied retrospectively;
Peeksy reserves the right to withdraw or modify promotional offers at any time.

Where a promotional offer is used contrary to its stated conditions, Peeksy may cancel the discount or the order where permitted by law.

28. Product Availability

We continually work to maintain accurate stock information.

Occasionally, products may become unavailable after an order has been placed due to inventory discrepancies or circumstances beyond our control.

Where this occurs, we will contact you to discuss an alternative product, revised dispatch timeframe or refund.

29. Website Information

We make every reasonable effort to ensure information on our website is accurate and up to date.

However, product descriptions, images, colours, specifications and compatibility information are provided for general guidance only.

Actual product appearance may vary slightly due to manufacturing updates, screen settings or photography.

Peeksy reserves the right to update website content at any time without notice.

30. Intellectual Property

Unless otherwise stated, all content on the Peeksy website is owned by or licensed to Peeksy Pty Ltd.

This includes, but is not limited to:

the Peeksy name;
logos;
branding;
product names;
photographs;
videos;
graphics;
website design;
written content;
installation guides;
downloadable resources.

You may not copy, reproduce, modify, distribute or commercially exploit any material without our prior written permission.

Nothing in these Terms transfers ownership of any intellectual property rights.

31. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Peeksy does not control, endorse or accept responsibility for the content, products, services or privacy practices of third-party websites.

Accessing external websites is at your own risk.

32. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

By using our website or purchasing our products, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy.

33. Events Beyond Our Control

Peeksy is not responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control.

Examples include:

natural disasters;
severe weather;
pandemics;
industrial action;
supplier interruptions;
customs delays;
transport disruptions;
government action;
telecommunications outages.

Where possible, we will take reasonable steps to minimise disruption and keep customers informed.

34. Changes to These Terms

Peeksy may update these Terms from time to time to reflect changes to our products, business operations or legal obligations.

The latest version will always be available on our website.

Continued use of our website or products after updated Terms are published constitutes acceptance of those updated Terms.

35. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary.

The remaining provisions will continue in full force and effect.

36. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of Victoria and any Australian court with jurisdiction to hear an applicable dispute.

37. Contact Us

If you have any questions about these Terms, your warranty, or a recent purchase, please contact us.

Peeksy Pty Ltd

Email: info@peeksy.com.au

We aim to respond to all enquiries as promptly as reasonably possible.

Final Notice

Peeksy products are designed to help parents and caregivers maintain a clearer view of children travelling in the rear seats of a vehicle.

They are intended as an assistive product only and should always be used responsibly, in accordance with the supplied instructions and applicable road laws.

Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded under Australian Consumer Law.